We understand that things don’t always go as planned and occasionally you may have to cancel a shift. Here is what you need to know about canceling shifts.
To cancel shifts, please contact our support team at [email protected].
Cancellation policy & fee
At HireApp, we understand time is valuable. PROs make sacrifices to work your shifts and they are counting on the income. If shifts are canceled at the last minute, that is time lost when they could have picked up a shift with another partner.
Therefore, the cancellation charge incurred represents the missed earnings for the scheduled team. We encourage you to cancel shifts as early as possible to avoid this charge and to give PRO the time to find other work.
A cancellation charge will apply under the following circumstances:
If the partner cancels a shift less than 24 hours before the shift start time, the partner will be charged up to 4 hours of pay for any Professional booked on the shift.
A cancellation charge will not apply under the following circumstances:
If the shift is canceled more than 24 hours before the shift start time.
If there is no PRO assigned to the shift, even if the shift is canceled within 24 hours before shift start time.
If the shift is not filled